Ensure satisfied customers by correctly and compliantly converting documents
In the healthcare sector, dependable and trustworthy communication between health insurance organizations and their policyholders is everything. E-mail, of course, plays a key role in all of this. The daily flood of incoming mails and the many statutory requirements for compliance, security, and archiving pose an enormous challenge for IT departments and administrative staff alike. A system of professional e-mail management can support health insurance providers in mastering these challenges. This is why the health insurance company Techniker Krankenkasse (better known throughout Germany by its initials TK) decided to optimize its communications processes and automate its workflows. Now, and with the help of highly functional software, e-mails and their attachments are correctly and reliably converted to PDF/A files. This also ensures that documents can be archived in a manner that is fast, consistent and legally compliant.