Frequently Asked Questions (FAQ) about webPDF
The following frequently asked questions are meant to provide a quick reference to answer some questions about our products. If you cannot find the answer to the question you have, just contact our support.
Are there training sessions on the software?
Yes, we offer standard courses, together with our training partners. Information and dates can be found here.
Are there workshops to the software?
Yes. Should you be interested, send an e-mail with the subject "Workshop" and your contact info to sales(at)softvision.de, and we will contact you asap.
Where can I see the product "live"?
We visit a number of trade shows and other events. We also provide roadshows all year round. Information can be found here.
What does the product cost?
The current prices are available in the "Quick links".
How can I purchase/order the software?
Further information about the product, as well as the order form (price list), may be found under "Quick links".
Is there a hard copy demo version?
Yes. Send an e-mail with your postal address to sales(at)softvision.de or just fill in the contact form. We will then send you free product information, including a Demo-CD by regular mail.
Which payment methods are possible?
We deliver our software electronically after receiving clearance from our credit insurance. We may ask for prepayment for first time customers.
How do I receive the software?
Standard delivery is via e-mail. A mail will contain your license information, as well as a special download link for customers.
How fast do I receive my software?
As a rule of thumb, the delivery will be within 24 hours on receipt of the order, provided all necessary information is provided.
Can I return software licenses or trade one product for another?
No. A return of software is not possible.
How can I download a product/upgrade?
This website has a restricted area, which is available only to customers. The delivery e-mail contains the access code (and the link) to this restricted area. Should you have misplaced your access code, simply send us an e-mail to sales(at)softvision.de.
I would like to resell the products to one of my customers. Is that possible?
If you are interested in reselling our products, send us an e-mail (sales(at)softvision.de) with your contact information and the subject "Reseller".
In which languages is webPDF available?
webPDF is currently available in German and English. In case you are interested in any further languages, please, contact our sales department via e-mail at sales(at)softvision.de.
Can I buy an update from a previous version to the current version?
If you are the licensee of the previous version, then yes - you can. If not, then please, contact us directly to clarify any questions.
I have purchased your software via a reseller, but would like to contact your support directly. Is that possible?
Yes. We do not discriminate where a license was purchased. We will help you with problems concerning sales, support or any question of a more general nature.
Will I receive free software updates?
Updates contain new functionality and are added value, thus they are chargeable. We discriminate between minor and major updates, the prices can be found in our current price list. Free updates are available to all customers that have concluded a subscription for the product in question.
Will I receive free patches or bugfixes?
Yes. Patches and bugfixes are part of your license. We do not charge for these.
What differences are there between demo and full versions of webPDF?
webPDF is available as a trial version. The trial version doesn't differ technically from the full version of the product. In the test version a watermark is inserted into each PDF document on every page.